Archive | customer service

FYI, Payday Loans Still Suck

  Earlier this week I received a letter from a company called Plain Green. Oh, yippy skippy, I thought. Another payday loan place trying to rip me off. As I looked at the materials they sent, I realized that this particular offer was an even bigger scam than most of the others I’ve received. I want to warn [...]

Unsent Letters: Comcast Sucks Edition

Dear Comcast: I swear, I didn’t mean for things to turn out this way. I wanted to give you a chance to make things better; I really did. But after spending my entire adult life dealing with your shit, it’s time I got a few things off my chest. The Start of the Problem The [...]

3 Questions to Ask Before You Pay For Services

A few years ago, one of my coworkers told a story that had our entire department cracking up. He had just gotten married, and he and his wife were living in an apartment while their new home was being remodeled. One night he noticed that the lightbulb in the fridge had burned out. He called [...]

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